Privacy policy.

Privacy Policy
Effective Date: March 15, 2025
Scoop, Scoop, and Away
Contact: info@scoopscoopandaway.com

At Scoop, Scoop, and Away, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, address, email, phone number, and payment details when you request a quote, sign up for service, or communicate with us. Payment details are processed securely by our payment provider (e.g., Jobber, Square, or QuickBooks). Scoop, Scoop, and Away does not store full payment card details on our servers.

  • Usage Data: Information about how you interact with our website, including IP addresses, browser type, and pages visited.

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our pet waste removal services.

  • Process payments and invoices securely through third-party providers.

  • Communicate with customers regarding appointments, invoices, and service updates.

  • Send automated email and text reminders about upcoming appointments and service updates. You can manage your communication preferences by contacting us.

  • Improve our website and marketing efforts.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Payment processors to complete transactions securely.

  • Service providers who assist with business operations, such as scheduling and customer management through Jobber. These providers have their own privacy policies that govern how they handle your data.

  • Legal authorities if required by law.

4. Data Security

We implement appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We comply with applicable data protection laws and take reasonable measures to safeguard customer data. If you have concerns about your data, please contact us.

5. Cookies & Tracking Technologies

We use cookies and third-party analytics tools (such as Google Analytics) to analyze website performance and improve marketing efforts. Additionally, we may use tracking tools such as Facebook Pixel or Yelp Ads to measure advertising effectiveness. You can manage cookie settings in your browser preferences.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing emails by using the unsubscribe link.

  • Request a copy of the data we hold about you.

To exercise these rights, please contact us at info@scoopscoopandaway.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date.

9. Contact Us

For any questions about this Privacy Policy, please contact us at info@scoopscoopandaway.com.